In our experience, a defective stick shows itself within the 4-5 uses. At Dita, very few of our sticks break. But it sometimes happens. When and if it does, we ask you to reach out to us directly.
YOU DO NOT NEED TO RETURN TO THE STORE WHERE YOU PURCHASED YOUR DITA. WE TAKE CARE OF ALL DITA WARRANTY ISSUES IN A TIMELY MANNER AT THE WAREHOUSE FOR NORTH AMERICA.
Above all, we want to keep Dita players happy and successful.
The Dita stick warranty covers a 90 day period, from date of purchase to the normal length of a field hockey or indoor hockey season. (Sticks purchased as holiday or birthday gifts are given the start date of the following season for the type of stick purchased.)
What is covered and what isn't?
A broken stick is defined as one literally in two or more pieces, or is deemed broken and illegal for play by an umpire. (in the case of a declaration by an umpire, we will require the name and contact information for that official).
What is not covered: loose grips, chips, scratches, graphics and paint issues, rattles, or vibrations. For these or other issues we will offer helpful suggestions, but none of these will negatively affect the playability of your stick.
Contact us at dita @ fieldhockey.net
You may expect to receive an answer in a reasonable period of time.