With a Dita stick in your hands and Dita shoes on your feet, you’re playing to win.
You are a SMART PLAYER.

What To Do If You Think Something Is Wrong With Your Purchase.

Please follow this procedure.

1. If you believe you received the wrong item or are missing part of your order, send an email to:

dita @ fieldhockey.net
You may expect to receive an answer in a reasonable period of time.

2. If you believe you have a warranty issue, consult the warranty policy below.

3. If claiming a warranty issue, after referring to the warranty page, please do the following:
Take a digital image that clearly illustrates the problem. (Otherwise you may be instructed to return the item for inspection. Shipping the item back will delay resolution of your claim).
Send the image, as a .jpg file, and a description of the problem, along with information that will help us locate the original order (your last name, or order number, or date of purchase), to:

dita @ fieldhockey.net
You may expect to receive an answer in a reasonable period of time.


STICK WARRANTY<br>DITA 90 Day STICK WARRANTY<p>
We at Dita play field hockey. We know how it feels when a new stick chips. It is not a happy feeling, but it does not affect the play of the stick. We also know that, as rare as it is, there is the potential that a stick may be defective.

In our experience, a defective stick shows itself within the 4-5 uses. At Dita, very few of our sticks break. But it sometimes happens. When and if it does, we ask you to reach out to us directly.

YOU DO NOT NEED TO RETURN TO THE STORE WHERE YOU PURCHASED YOUR DITA. WE TAKE CARE OF ALL DITA WARRANTY ISSUES IN A TIMELY MANNER AT THE WAREHOUSE FOR NORTH AMERICA.

Above all, we want to keep Dita players happy and successful.

The Dita stick warranty covers a 90 day period, from date of purchase to the normal length of a field hockey or indoor hockey season. (Sticks purchased as holiday or birthday gifts are given the start date of the following season for the type of stick purchased.)

What is covered and what isn't?

A broken stick is defined as one literally in two or more pieces, or is deemed broken and illegal for play by an umpire. (in the case of a declaration by an umpire, we will require the name and contact information for that official).

What is not covered: loose grips, chips, scratches, graphics and paint issues, rattles, or vibrations. For these or other issues we will offer helpful suggestions, but none of these will negatively affect the playability of your stick.

Contact us at dita @ fieldhockey.net
You may expect to receive an answer in a reasonable period of time.
ASK THE STICK EXPERT:
email STICKexpert@fieldhockey.net to set up an appointment.

EMAIL YOUR PHONE NUMBER AND THE BEST TIME TO CALL.
SHE'LL CALL YOU BACK!
(Often she will call you back immediately).
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